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Frequently Asked Questions
ATELIER
Our collection fits true to size. See the size chart on each product page to order a size with a perfect fit.
Want to customize the fit of your order? Send us your measurments in the “Note to Alyssa Nicole” box at checkout when placing your order! See our measurement guide here
Still not sure? Contact sales@alyssa-nicole.com for feedback on a perfect fit!
Turn around time for special order garments is 2-5 days. We will notify you via email when your order has been shipped!
Our Collection is limited run each season. If an item is sold out - it usually means the materials used to create the design is out of stock.
Returns
Refunds and returns are only accepted on Ready-to-Wear garments (specified as In Stock in the shop). Ready-To-Wear orders must be returned unworn and without any damages within 7 days of receipt to receive a full refund.
Simply contact us at sales@alyssa-nicole.com for a size exchange.
Don’t want to exchange the size, but do want to exchange for that new dress you've had your eye on? Your order can be credited to a Ready-to-Wear item of a different style in the shop. Contact us by email for any style exchanges.
Staying true to our handmade roots - all Special Order garments are sized, cut, and sewn specifically to your order. We cannot accept returns on these demi-couture pieces after we have carefully handcrafted your order. All sales final on Special Order garments. Atelier fit promise: 1 alteration per order.
Please allow up to 5 business days for your return or exchange to be processed and completed. We will notify you by email when your package is received and your refund or web credit has been processed.
Shipping
Ready-to-Wear orders will be shipped within 24 hours. Special Order garments will be shipped within 2-5 days. You will be notified via email when your order has been shipped. We do not ship on Holidays or weekends.
All US orders are shipped USPS Priority Mail and arrive within 2-3 days of shipment.
International orders are shipped USPS regular mail. A customs receipt is provided for international orders. Please allow up to two weeks for shipping on international orders.
We accept credit cards or Paypal and offer international shipping.
We offer shipping to our international customers via USPS Regular Mail. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date. Shipping may vary by country.
Customs, duties, and taxes for international shipping is the responsibility of the customer upon receiving your package.
Wholesale
Alyssa Nicole Collection is handcrafted and limited run. Our capsule collections have been sold in boutiques nationwide. Contact sales@alyssa-nicole.com for wholesale inquiries.
Brand Collaborations
Alyssa Nicole's brand collaborations include sponsored social media posts, pop up shops, trunk shows, and commercials. Some of the brands we have worked with are Venmo, Pinterest, Facebook, Banana Republic, Bloomingdales, Macy's, and Google. Contact us to collaborate.